Refund

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Catkin Cosmetics guarantees return on any damaged products and incorrect orders where you received the wrong product/never received products. You can apply for return within 7 days from the date of receipt, but the following conditions must be met:

Return Conditions

1) The original packaging of the returned product has not been opened or used;
2) The returned goods must be the same as the original box packaging at the time of receipt.

1. Please contact Customer Service by service@catkin.com, providing the transaction record, indicating the item(s) you would like to return and the reason. We will get back to you within 48 hours. Your patience will be highly appreciated.

2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.

3. Deliver the package to the designated return address, but the customer is responsible for return shipping fee generated by the return.

4. Most returns are processed within 1-3 business days after we receive your package. We will refund the corresponding payment in another 1-3 business days if we will not otherwise inform you.

Exchange

If you wish to exchange one bought item for another one, you can place a new order for that one once your return request is accepted, such that you can get your new item with the least amount of time.

Refund

Our policy last for 30 business days from date of purchase or 7 days after item delivered. If an item doesn’t arrive, doesn't materially match the description or is defective, and your payment is eligible, we’ll reimburse the full cost of eligible purchases paid, including shipping costs within 1-3 business days.

If item is undelivered due to shipping carrier's mistake. E.g. Lost in transit, delivered to wrong address, but we have provided them correct address. We will send you a replacement order without additional cost. However, this is not subject to refund due to unforeseen delay. 

For orders shipped to the wrong address due to a customer inputting the incorrect address, the customer must cover the cost of ordering replacement items so please be extremely careful when entering your shipping address. 

Thank you for choosing us and if you have any questions, please don't hesitate to contact us at service@catkin.com.